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Troubleshooting
Mod_perl: You have turned on mod_perl, and now you are getting a server error when running the program
Most likely there is a problem with mod_perl setup on your server, please check with your host or server admin
to make sure mod_perl is properly configured. To get the program back in working state, upload the blank ".htaccess"
file (located in original distribution) to the server where your admin.cgi file is located, then turn off mod_perl
feature in behaviours section of the admin area.
Anti-Robot: You have turned on the anti-robot feature, but there is a red X (image file not found) displayed
The image magick module or gd module in your servers perl module library is not correctly installed, please have your hosting company
or server admin install the module properly. To get the registration working, turn off anti-robot feature in behaviours section.
Anti-Robot: You have turned on the anti-robot feature, but there are no characters in the code image
The image magick module or gd module in your servers perl module library is not correctly installed, please have your hosting company
or server admin install the module properly. Image magick must compiled with freetype lib or ghostscript lib.
To get the registration working, turn off anti-robot feature in behaviours section.
Images: You are using a thumbnailer module but get errors on uploading or displaying images
Server errors:
Read why you are getting errors in this forum thread
- Do I have image::magick or gd.pm installed on my hosting server?
- Did I verify with the host that BOTH image::magick module (perlmagick) AND image magick utilities and libraries are installed ?
(your host pointing to a server module list where image magick is listed as installed module is not enough in this case, it does
not prove that the perl module has been fully installed with all components).
Images not displaying ("red X"):
Make sure you process following checklist to determine possible causes:
- Do I have image::magick or gd.pm installed on my hosting server?
- Did I verify with the host that BOTH image::magick module (perlmagick) AND image magick utilities and libraries are installed ?
(your host pointing to a server module list where image magick is listed as installed module is not enough in this case, it does
not prove that the perl module has been fully installed with all components).
- Do I have the thumbnailer module files uploaded to my hosting account and set executable permissions on .cgi file?
- Did I turn ON the thumbnailer in behaviours section?
- Are the photo and image URLs in config.pl pointing to the correct physical location on my hosting account?
- Do I receive errors when uploading an image?
- Are the thumbnailed and fullsized images physically located on the server (in the users photo folder location) and
can I see them when I address them directly in the browser?
You will find more frequently asked questions as well as tips and tweaks in our online forum:
Forum
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